Shop with peace-of-mind

We back-up the worlds best zero maintenance barbeques with a full peace-of-mind order and delivery service. Find out more below.

Worry-free Returns

All products are despatched from our warehousing facilities. Unless requested by the Customer, all products must be signed for at the time delivery is made. The Customer must request any alternative delivery method at the time of the ordering and goods will be despatched at the Customers own risk.

SHIPPING CHARGES

All the products contained on our website are delivered free of charge to the vast majority of the U.K. mainland. For deliveries to Northern Ireland, Southern Ireland and the Scottish Isles & Highlands additional carriage charges will be applicable. If you are in doubt please call us to confirm these charges prior to ordering.

DELIVERY DATE

Buschbeck UK Ltd aim to deliver all goods within four working days from processing of payment. Despatch normally takes place on the same day as payment is processed. Any orders which will exceed 28 days to fulfil, the Customer will be notified in writing and will be offered the option of order cancellation and a refund of payment. Any products not available at the time of ordering will be despatched to the Customer as soon as is possible. Buschbeck UK Ltd cannot be held responsible for delays in the delivery caused by our suppliers or transport providers.

EXPRESS SHIPPING

In many cases we are able to ship orders on a “Next Day” delivery basis for an additional charge. If you require this service please enquire with us to confirm the availability of the product and the additional cost for transportation prior to ordering.

SCOPE OF DELIVERY SERVICE

Our transport providers will deliver your Buschbeck masonry barbecue fireplace to the nearest kerbside vehicular access point at the delivery address and are under no obligation to place the barbecue or any of its components any nearer to the barbecues final position. We only offer a kerbside delivery service for masonry products.

If the goods are rejected within the time scale as defined in clause 6, the Customer shall comply with the Buschbeck UK Ltd returns procedure as defined below. Buschbeck UK Ltd will not accept any returned goods should the returns procedure not be followed.

The Customer must contact Buschbeck UK Ltd by either telephone or by e-mail to obtain a returns authorisation. A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. Buschbeck UK Ltd will arrange for the relevant packages to be collected from the Customer. A collection charge will apply to returns where goods are not damaged or faulty.

In cases where the faulty or damaged goods are rejected within a reasonable time, the Customer is entitled to a full refund or replacement. The faulty or damaged product must be returned to the location specified by Buschbeck UK Ltd before the refund or replacement can be issued. Refunds are made within 30 days of cancellation.

If you purchased your COSTCO Buschbeck Masonry Barbecue from COSTCO Wholesale UK and have a service related enquiry or need to discuss your purchase please contact Costco UK directly.

Please contact Buschbeck UK Ltd by either telephone or by e-mail to obtain a returns authorisation. A returns code will be issued and must be referred to in all correspondence. This number must also be clearly marked on any returned packages. Buschbeck UK Ltd will arrange for the relevant packages to be collected from the Customer. A collection charge will apply to returns where goods are not damaged or faulty.

 

Our full terms & conditions can be viewed here: https://pixelstreet.co.uk/buschbeck/terms-conditions/

Shipping Options

All the Buschbeck product range is available for immediate despatch from our warehouse and will normally delivered to you within 48 hours after leaving us. Buschbeck barbecues are delivered on one shrink wrapped pallet complete with printed assembly instructions and can weigh up to 450 kilos. Each Buschbeck barbecue contains approximately 10 sectional components of which only two require mortaring with the cement provided. Ideally two people are required to assemble Buschbeck barbecues as some of the individual components are quite heavy. Our transport providers will deliver your Buschbeck barbecue fireplace to the nearest vehicular access point at the delivery address and are under no obligation to place the barbecue or any of its components any nearer to the barbecues final position.