All products are despatched from our warehousing facilities. Unless requested by the Customer, all products must be signed for at the time delivery is made. The Customer must request any alternative delivery method at the time of the ordering and goods will be despatched at the Customers own risk.
All the products contained on our website are delivered free of charge to the vast majority of the U.K. mainland. For deliveries to Northern Ireland, Southern Ireland and the Scottish Isles & Highlands additional carriage charges will be applicable. If you are in doubt please call us to confirm these charges prior to ordering.
Buschbeck UK Ltd aim to deliver all goods within four working days from processing of payment. Despatch normally takes place on the same day as payment is processed. Any orders which will exceed 28 days to fulfil, the Customer will be notified in writing and will be offered the option of order cancellation and a refund of payment. Any products not available at the time of ordering will be despatched to the Customer as soon as is possible. Buschbeck UK Ltd cannot be held responsible for delays in the delivery caused by our suppliers or transport providers.
In many cases we are able to ship orders on a “Next Day” delivery basis for an additional charge. If you require this service please enquire with us to confirm the availability of the product and the additional cost for transportation prior to ordering.
SCOPE OF DELIVERY SERVICE
All the Buschbeck product range is available for immediate despatch from our warehouse and will normally delivered to you within 48 hours after leaving us. Buschbeck barbecues are delivered on one shrink wrapped pallet complete with printed assembly instructions and can weigh up to 450 kilos. Each Buschbeck barbecue contains approximately 10 sectional components of which only two require mortaring with the cement provided. Ideally two people are required to assemble Buschbeck barbecues as some of the individual components are quite heavy.
Our transport providers will deliver your Buschbeck masonry barbecue fireplace to the nearest kerbside vehicular access point at the delivery address and are under no obligation to place the barbecue or any of its components any nearer to the barbecues final position. We only offer a kerbside delivery service for masonry products.